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Frequently Asked Questions & Answers about the EAA Directive

Written by QESTIT Team | Feb 13, 2025 9:00:00 AM

The European Accessibility Act (EAA) has raised many questions about what it means for organizations, businesses, and individuals. Here you’ll find answers to some of the most common questions about the new directive.

 

What is the EAA?


The European Accessibility Act (EAA) is an EU directive designed to ensure that products and services are accessible to people with disabilities. It covers both digital and physical environments, as well as various sectors such as technology, transport, e-commerce, and finance.

 

 

Which businesses are affected by the EAA?

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The EAA covers both public and private businesses that provide products and services to the public. This includes:

 

  • Technology and IT companies
  • The transport sector
  • Financial institutions such as banks
  • E-commerce platforms and online stores
  • E-books
  • Audiovisual media (TV)

 

 

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  2. Which products and services must be accessible?


Products and services covered by the EAA include, among others:

 

  • Websites and mobile applications.
  • Ticket and check-in machines.
  • Electronic payment systems.
  • Online travel booking.
  • Digital documents such as PDF files. 
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  2. When does the EAA come into effect?

  3.  

The EAA must be implemented into the national legislation of EU member states by June 28, 2022. Organizations have until June 28, 2025, to adapt their products and services to comply with the law.

 

 

  1. What happens if we do not comply with the EAA requirements?


Organizations that do not comply with the requirements risk fines, orders to rectify deficiencies, or legal action. In some cases, non-compliance may be publicly disclosed, potentially damaging the organization's reputation.

 

  1. How can we check if our products are accessible?


Use tools to analyze the accessibility of your website or digital services. Manual testing, such as using screen readers, is recommended to complement automated tools. You can also get help from experts.

 

  1. Do small businesses have to comply with the EAA?

 

In some cases, micro-enterprises (fewer than 10 employees) may be exempt from specific requirements. However, it is important to check national laws, as there may be variations between member states.

 

 

  1. What is WCAG, and what level do we need to meet?


Web Content Accessibility Guidelines (WCAG) are international accessibility guidelines. The EAA requires most digital products and services to comply with WCAG 2.1 at level AA. Since WCAG 2.2 is now available, following it can help future-proof your accessibility efforts.

 

  1. What role do regulatory authorities play?

 

Each member state has a designated market surveillance authority. Here are links to the official legal sources and authorities responsible for accessibility issues

 

Sweden: 

 

 

France:

 



Germany:

 

 

Austria:

 



How can we start implementing accessibility requirements?


 

Follow these steps:

 

  • Map your products and services to identify accessibility gaps.

  • Use tools and standards like WCAG to adjust design and functionality.

  • Train your staff on accessibility principles.

  • Regularly test to ensure compliance.

 

 

The EAA sets clear accessibility requirements and covers a wide range of sectors and products. By understanding the directive and taking the necessary measures, organizations can not only avoid penalties but also contribute to a more inclusive environment.

 

Check our accessibility analysis service if you need assistance.

 

 
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